Healthcare
UX Design (Contract)
Supporting workflow improvements within a large, regulated healthcare organization.
Years
2019-2020
Company
Cardinal Heath
Context
Cardinal Health is a global healthcare services and products company supporting hospitals, pharmacies, and care providers. The team I joined was focused on improving internal and customer-facing digital tools used in operational and clinical contexts.
As a contract designer, my role was to contribute UX support within an established product environment shaped by regulatory, operational, and technical constraints.
My Role & Scope
Contract User Experience Designer
I supported UX design efforts across healthcare-focused digital tools, working closely with product, engineering, and business stakeholders. My work emphasized clarity, usability, and alignment with existing systems and standards.
Scope included:
User journey mapping and flow refinement
Wireframes and interaction design support
Collaboration with cross-functional teams
Iteration within established design and compliance frameworks
Outcomes & Impact
The Focus
This role centered on:
Improving usability within complex healthcare workflows
Designing within regulatory and enterprise constraints
Supporting product teams through iterative UX improvements
Learning to balance speed, accuracy, and compliance
The work contributed to:
Clearer user flows for internal and external users
Improved alignment between design, product, and engineering teams
Incremental usability improvements within healthcare systems
While the engagement was time-bound, it strengthened my experience designing in highly regulated, enterprise healthcare environments.
